ETIKA ETIKA PELAYANAN USAHA FOOD COURT PERSPEKTIF EKONOMI ISLAM

(Studi Pada Queen Resto Kelurahan Bago Tulungagung)

Abstract

ABSTRACT

The culinary business has a variety of service ethics provided by these business entrepreneurs. There were several incidents in the culinary business where service ethics were lacking. Based on this background, a problem formulation can be taken 1. How is the ethics of the business service of the Food Court Queen Resto, Bago Village, Tulungagung Regency ?, 2. How is the implementation of business service ethics at the Food Court Queen Resto, Bago Village, Tulungagung Regency, an Islamic economic perspective? are 1. To know the business service ethics of the Food Court Queen Resto, Bago Village, Tulungagung Regency, 2. To find out the implementation of business service ethics at the Food Court Queen Resto, Bago Village, Tulungagung Regency, an Islamic economic perspective. The research that researchers did is included in qualitative descriptive research. The application of business service ethics at the Queen Resto Food Court, Bago Village, Tulungagung Regency is to apply the 3S principle (Smile, Greetings and Greetings), where these principles have been applied well by its employees. The 3S principle is applied to attract and entice consumers who come back to visit and find new consumers from the recommendations of consumers who have come and get good service at the Food Court Queen Resto Tulungagung. The implementation of business service ethics at the Queen Resto Food Court, Bago Village, Tulungagung District, Islamic economic perspective has been carried out well and is in accordance with Islamic economic values, which consist of: professional, communicative (tabligh), honest, and trustworthy in serving consumers. Where the service ethics is carried out to attract consumers to feel satisfied when they come and have a positive impact, one of which is increasing income for the culinary business of Food Court Queen Resto Tulungagung and in the future the business is growing rapidly.

Keywords: Ethics, Islamic Services, Food Court.